If you have any questions about the product purchased, please contact us to resolve any questions
Our footwear is guaranteed for 3 months due to manufacturing failures or quality defects, in which case the consumer may request the change of the good for another or the return of the money, after cancellation of the purchase. To make the legal guarantee effective, the client must comply with the following requirements:
Send us your request to our mail firstname.lastname@example.org attaching photos of the product, purchase ticket and your contact information. We will respond to your request informing you if our team determines that a change or repair is appropriate; in this case, you must send the product to Gautiers Madrid, C / Max Aub11, CP: 28003. Madrid.
Replacement: Gautiers will substitute a new product or refund the amount of the product provided that the product has manufacturing faults such as:
Repair: Gautiers will be able to repair the product as long as it guarantees that it will have an optimal result while preserving the original appearance of the product. The guarantee of repair of the product will be applied in the following chaos:
As we are dealing with outlet items, we can not guarantee stocks for the change of sizes. If you are not satisfied with the product, you can exchange it for another outlet, or you will be given a voucher for the amount of the product.
For products that have been sent by parcel, the cost of return and re-shipment are borne by the customer, or a voucher will be made for the amount of the product.