FREQUENT QUESTIONS:


CUSTOMER SUPPORT:

How can I get in touch with Gautiers?

If you have any questions, want to know more about our dance shoes or just want to send us a complaint or suggestion, do not worry. Gautiers puts at your disposal its Customer Service.

By email: contacto@gautiers.es
By phone or whatsapp to the number 680875787 or 678697001
Facebook: www.facebook.com/Gautiersdanceshoes/ or www.facebook.com/gautiersmadrid/
By Instagram directwww.instagram.com/gautiers_ds/

Our Customer Service schedule:

- Customer service: Monday to Friday: 10am to 2pm and 5pm to 9pm and Saturdays from 10am to 6:30 pm
- Facebook / Instagram: Monday to Friday: 10am to 2pm and 5pm to 9pm and Saturdays from 10am to 6:30 pm

Do not hesitate to contact us !!

PRODUCTS / STOCK:

How can I know if the dance shoe I want is available or not?

The products that you will encastrarás in our web, correspond to our stock. However, it is possible that there is not the size you are looking for, or not available in a certain color. But quiet, on the purchase page we give you the option to "NOTIFY ME WHEN THIS IS AVAILABLE". We will notify you of the estimated date of entry of the product

MY ORDER:

How can I place my order in Gautiers?

If you want to buy your dance shoes on our website you have two options:
1º Register previously as a user. In this way you will make your next purchases more quickly ..
2º Do not register: In this option we will only ask you at the end of the purchase your data of mail and shipment, to make you arrive our product.
The PURCHASE PROCESS is simple, you simply have to add to your list, the products you want, select the size, the color, the height of the heel etc. Once this is done, you just have to click on the "ADD TO CART" button and it's already!, You can CONTINUE BUYING or PAYING
If you have chosen the PAY option, you must enter the billing information. Once this is done you will receive an E-MAIL with all the details of the purchase. In the event that this does not happen, you must contact us via mail: pedidos@gautiers.es
The prices that you will find on the website are in euros and they already have VAT included

PAYMENT METHODS:

Payment can be made in three ways:
- Bank transfer: With this payment method, it will take longer to receive your product. Since we will only proceed with the shipment, once the payment has been received. In the event that you accept, you must make the deposit into our BBVA account, E3301823130190201556859. In the concept you must enter the order number to be able to identify yourself more quickly
- Banking, credit or debit card: You can choose between paying with Visa, Visa Electron or MaterCard. For this form of payment you must indicate the card number, the expiration date, the check digit (it is located on the back of the card). The payment will be made in real time.
- Paypal: This payment method has a surcharge of 4% charged by the service provider. Our mail is gautiersdance@hotmail.com

Is it safe to make the payment online on your website?

In Gautiers devotes all its efforts to make online payment secure, that's why we only use first-line financial entities of electronic commerce. Thanks to them we guarantee the security of your data. These will be treated confidentially and transmitted in encrypted form to the corresponding financial entity.

SHIPMENTS:

How soon will I receive the order at my home ?:

International: 4 - 7 business days.

These terms may vary depending on the area of ​​shipment or be marked by extraordinary incidents, such as delays in customs. If there are subsequent modifications of the delivery address, the expenses derived from said action will be borne by the customer.
RECEIVE WHAT YOU WANT TO FIXED UNPRECIATION. Only shipping fee will apply for the first Kg of the package. The rest of the products that are within the same order will not apply shipping costs.

What is the cost of shipping the orders?

Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland. Purchases above € 100 = € 18, for purchases below € 100 = € 25
Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania, and Sweden. Purchases above € 100 = € 25, for purchases below € 100 = € 32
USA and Canada. Purchases above € 100 = € 40, for purchases below € 100 = € 55

Expenses in the country of destination GENERATED BY CUSTOMS are always borne by the customer.

How can I know the delivery status of my order?

Gautiers works with the MRW and NACEX parcel service. At the time of placing the order you will be asked to provide us with your telephone. At the time of sending the product, we will introduce this information in the application and thanks to them you will be able to know when the product will reach its destination.

What happens if the order is defective?

All our products are checked before shipping, but in that case you must contact us via email pedidos@gautiers.es , as soon as possible. Indicating the name of the client. You must send us a photo of the product, so we can value it. If it is a manufacturing defect, it will be exchanged for another one or the money will be returned. The costs are borne by Gautiers.

Can I receive the package at a different address than the one I initially notified?

Of course. You must indicate the shipping address via email. This option is perfect if you plan to move for work or vacation reasons. If the order has not yet been sent, it will have no cost; otherwise, we will inform you.

CHANGES:

Can I change a product?

Clear !. You can change the product if it does not satisfy you when it arrives at your home or it is not your size. The expenses are in exchange for the client. Within 15 days from the date of purchase.

Who is responsible for the cost of size changes?

If you have received a product with a different size that you have purchased, Gautiers will take care of the change for free.

How can I carry out a size change?

To begin the process of change of size, you must send a photo to the mail pedidos@gautiers.es to make sure that everything is correct. Once you get a response you must access the Changes & Returns section of our website and complete the request.

RETURNS:

What is the deadline to make a return?

The deadline to make any return is 15 days from the date of receipt of the goods

Can I return a product?

Clear !. You can return the product if it does not satisfy you when it arrives at your address. The costs are borne by the customer, unless the product is defective, in this case Gautiers takes charge of the cost of the return.

Who is responsible for the return?

The cost of the return is paid by the customer. When we receive the product in our store, we will proceed to refund the amount of your purchase minus the shipping costs that caused the sale.

How and when will I receive the amount of my refund?

The amount of the refund will be made once the product has been received in store and it has been analyzed that it is in perfect condition. If everything is correct we will refund the amount, discounting the shipping costs.

How can I carry out my return?

To make a return in the first place you must send us a photo of the product, to see what state it is in, once we have analyzed it, we will give you an answer and you will be able to initiate the procedures of the return managing it in the client area of ​​our web.

* Policy of changes of shoes outlet:

As we are dealing with outlet items, we can not guarantee stocks for the change of sizes. If you are not satisfied with the product, you can exchange it for another outlet, or you will be given a voucher for the amount of the product.

For products that have been sent by parcel, the cost of return and re-shipment are borne by the customer, or a voucher will be made for the amount of the product.

COVERAGE:

Where can I buy from Gautiers and where do you ship?

Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland. Purchases above € 100 = € 18, for purchases below € 100 = € 25

Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania, and Sweden. Purchases above € 100 = € 25, for purchases below € 100 = € 32

USA and Canada. Purchases above € 100 = € 40, for purchases below € 100 = € 55