SHIPPING & RETURNS

Shipment and delivery of the package:

As a general rule, packages are sent within 48 hours after receipt of payment, through Nacex or MRW. Once the order is sent, you will be provided with a tracking number of the package.

4-5 business days - International

These terms may vary depending on the shipping area or be altered by extraordinary incidents, such as delays in customs. If there are subsequent modifications of the delivery address, the expenses derived from said action will be borne by the customer.

RECEIVE WHAT YOU WANT AT A FIXED PRICE. Only shipping fee will apply for the first Kg of the package. The rest of the products that are within the same order will not apply shipping costs.

It will be delivered to the customer with each order, either inside the shipping package, either stuck in the package of the product sent, a ticket or proof of purchase (which will meet the requirements and form indicated in RD 1496/2003, of 28 of November, by which the Regulation is approved by which the obligations of invoicing are regulated, and the Regulation of the Value Added Tax is modified). If this document does not arrive with the order, the client may request it by email to pedidos@gautiers.es , which will indicate the name of the customer and the order number, so that the document is sent by mail electronic in a PDF file.

Payment can be made in three ways:
Bank transferWith this payment method, it will take longer to receive your product. Since we will only proceed with the shipment, once the payment has been received. In the event that you accept, you must make the deposit into our BBVA account, E3301823130190201556859. In the concept you must enter the order number to be able to identify yourself more quickly
Banking, credit or debit card: You can choose between paying with Visa, Visa Electron or MaterCard. For this form of payment you must indicate the card number, the expiration date, the check digit (it is located on the back of the card). The payment will be made in real time.
- Paypal: This payment method has a surcharge of 4% charged by the service provider. Our mail is gautiersdance@hotmail.com

Shipping cost:

The shipping prices are as follows:

Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland. Purchases above € 100 = € 18, for purchases below € 100 = € 25

Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania, and Sweden. Purchases above € 100 = € 25, for purchases below € 100 = € 32

USA and Canada. Purchases above € 100 = € 40, for purchases below € 100 = € 55

Expenses in the country of destination GENERATED BY CUSTOMS are always borne by the customer.

Cancellation of package:

If your package has already been sent and you wish and cancel it, you must indicate to the carrier (when you go to deliver it), that you do not want to accept the delivery. Once we receive the return package, a payment of the amount paid will be made, deducting from this the parcel expenses caused by the shipment and return.

If your package has not yet been sent, you must contact us by sending an email to pedidos@gautiers.es or phone (+34680875787) to be able to cancel it.

Returns & Exchanges:

In order for us to process your return it will be necessary to send us an email requesting your change along with the details of your purchase. Once we receive the item, we will proceed to the exchange or return.

Expenses arising from the return or exchanges will be charged to the customer, unless the return is due to our error because the item is incorrect or defective.

To make the return, the product must be in perfect condition. Returns or exchanges of products that show that they have been used will not be accepted.

* The outlet shoes can not be returned, unless it is a product defect, it will be exchanged for an outlet one or a discount voucher will be made so that you can buy one in season